Operational excellence is a mindset that embraces certain principles and tools to create sustainable improvement within an organization.
Or to put it more simply, operational excellence is achieved when every member of an organization can see the flow of value to the customer. Seeing it, however, isn’t enough – they should actively try to improve both the value, as well as its delivery.
Ultimately, operational excellence is not just about reducing costs or increasing productivity in the workplace. It’s about creating the company culture that will allow you to produce valuable products and services for your customers and achieve long-term sustainable growth.
Operational excellence is a journey that involves applying the right tools to the right processes. When this happens successfully, the ideal work culture is created where employees are provided for in a way that enables them to stay empowered and motivated.